Service Guarantee
Commitment to delivering according to technical specifications.
Fair Resolution
Structured process for addressing service discrepancies.
Fast Audits
Rapid evaluation of refund requests based on project milestones.
1. Service Commitment
At The RMI Global, we strive for zero-defect delivery in all our BPO and technical consulting services. We work closely with our clients to ensure all deliverables meet the agreed-upon technical specifications.
2. Refund Eligibility
Refunds are considered on a case-by-case basis and are typically linked to specific project milestones. Eligibility for a refund arises if:
- The delivered service fails to meet the documented technical requirements.
- Major milestones are missed due to circumstances within the control of The RMI Global.
- A service is cancelled within the initial discovery phase (subject to discovery fees).
3. Process for Claims
To initiate a service audit or refund request, please contact your Account Executive within 14 days of the milestone delivery date. We will perform a technical review and provide a resolution within 10 business days.
4. Non-Refundable Items
Completed projects that have been signed off by the client, third-party licensing fees, and expedited delivery charges are generally non-refundable.